Amazon EU asks for a Declaration of Conformity: what to send

What an online offer must show since December 2024

Article 19 of the General Product Safety Regulation applies to all products sold at a distance, including those under CE legislation. The offer must clearly show at least:

• the manufacturer's name, registered trade name or trade mark, and the postal and electronic address at which they can be contacted;
• if the manufacturer is not established in the EU, the name, postal and electronic address of the responsible person in the EU;
• information identifying the product, including a picture, its type and any other product identifier;
• warnings and safety information, in a language easily understood by consumers in the country of sale.

If this information on the listing does not match your declaration and your product label, a document request is often the next step.

What to send

• The EU Declaration of Conformity for exactly the model you list, signed and dated, as a clean PDF rather than a phone photo. The model number on the declaration must match the listing and the product label.
• Test reports supporting the standards cited on the declaration, from the tests on the finished product.
• Photos of the product label and packaging showing the CE marking, type or batch number, and the manufacturer's and EU economic operator's names and addresses.
• The details of your economic operator in the EU (importer, authorised representative or responsible person).
• Instructions and safety information in the language of the marketplace country.
• Product-specific documents where relevant: for example a UN 38.3 test summary for lithium batteries, an EPREL registration for energy-labelled products, or food contact declarations for kitchenware.

Why documents get rejected

• A laboratory "CE certificate" or test report is uploaded instead of the manufacturer's declaration.
• The declaration names a different model, a range that does not include the listed model, or a different company.
• It is unsigned, undated, or the signatory is not identified.
• It cites repealed legislation (for example the old Battery Directive 2006/66/EC) or directives that do not apply to the product.
• No economic operator in the EU is identified on the product or in the documents.
• The scan is unreadable, or parts of the document are cut off.

If you are a reseller, not the manufacturer

Ask the manufacturer for the declaration and technical documentation. If you sell the product under your own brand or trade mark, or modify it, you are treated as the manufacturer and must issue the declaration yourself, backed by your own technical documentation.

Frequently asked questions